Recent scams have involved imposters posing as PG&E employees, including:
- In-person scammers pretending to be PG&E utility workers and going door-to-door in PG&E’s service territory in order to gain entry to homes.
- Email scammers sending “phishing” emails to PG&E customers, asking them to make a payment online.
- Phone scammers posing as PG&E customer service representatives and asking for payment information over the phone.
Anyone who has received a call, email or visit from imposters claiming to be PG&E employees can report it immediately by calling PG&E at 1-800-PGE-5000 and call 415-553-0123 or 911 to have an officer check the person out if her or she is in your neighborhood.
- Always ask for identification before allowing anyone claiming to be a PG&E representative inside your home. PG&E employees always carry their identification and are always willing to show it to you.
- Remember that if you have an appointment with PG&E, you will receive an automated call within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.
- PG&E’s Credit Department will not ask for personal information or a credit card number over the phone.
- If you have concerns about the legitimacy of a phone call about a past due bill, a service request or a request for personal information, hang up and call PG&E at 1-800-PGE-5000.
- Be cautious if you receive an unexpected email that claims to be from PG&E. Do not click on any links or provide any personal information, and call 1-800-PGE-5000 instead.
- Customers with concerns about the legitimacy of a call they receive about a past due bill, a service request or a request for personal information are encouraged to call PG&E at 1-800-743-5000.
- PG&E’s Credit Department will not ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to their credit card company or bank and law enforcement.
- If a person claiming to be a PG&E employee or contractor has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify an appointment and/or PG&E’s presence in the community.
- Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.