Taraval Station

Scam Alert : Amazon ‘order cannot be shipped’

Scammers are sending customers emails that say their recent order cannot be shipped. The email claims there was a processing order and asks to confirm personal information.

A link inside the emails takes customers to a web page that looks real and asks them to confirm their name, address and credit card information associated with the account. When you click save, the site even takes customers back to Amazon’s real website.

Amazon has posted advice for customers who find suspicious emails in their inbox. Emails that did not really come from Amazon often include these suspicious elements: Suspicious e-mails not from Amazon.com often contain:

  • An order confirmation for an item you didn’t purchase or an attachment to an order confirmation Note: Go to Your Orders to see if there is an order that matches the details in the e-mail. If it doesn’t match an order in Your Account, the message isn’t from Amazon.
  • Requests for your Amazon.com username and/or password, or other personal information 
  • Requests to update payment information Note: Go to Your Account and click Manage Payment Options in the Payments section. If you aren’t prompted to update your payment method on that screen, the message isn’t from Amazon.
  • Links to websites that look like Amazon.com, but aren’t Amazon 
  • Attachments or prompts to install software on your computer 
  • Typos or grammatical errors 
  • Forged e-mail addresses to make it look like the e-mail is coming from Amazon.com Note: If the “from” line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.com, then it’s a fraudulent e-mail.